The United Allergy Partners
6-Star Standard

Our certification process begins with a comprehensive review of a property’s ability to identify and mitigate allergy-related risks. We examine how allergens are tracked throughout the guest experience — from sourcing and storage to preparation and service — and how risks are proactively addressed through internal policies, training, and regular audits. This standard ensures that safety isn’t reactive, but woven into the operational fabric of the property from day one.

Clear communication is the cornerstone of trust. We evaluate how partners share allergen information across all guest-facing touchpoints — including menus, in-room products, spa amenities, and housekeeping services. Properties must provide accurate, accessible, and easy-to-understand details so guests can make fully informed choices without the burden of uncertainty. Our transparency standard rewards those who prioritize clarity and communication as part of the guest experience.

The gold standard of service goes beyond compliance — it anticipates and adapts. This standard evaluates how organizations gather, manage, and utilize allergy-related information to tailor experiences around individual needs. Whether through pre-arrival questionnaires, personalized service adjustments, or ongoing communication, this level of attentiveness fosters trust and creates a seamless, inclusive experience for every guest, passenger, or participant. It’s about shifting from reaction to proactive care.

Behind every safe guest experience is a well-trained, well-prepared team. We assess the procedures, training, and internal systems that keep environments free from cross-contamination and accidental exposure. This includes reviewing staff education programs, cleaning protocols, ingredient handling practices, and emergency drills. By embedding these protocols into daily routines, partners demonstrate a true commitment to safety as a non-negotiable element of service.

Even the most careful environments must be ready for the unexpected. Our medical preparedness standard ensures that teams are trained and equipped to respond swiftly and effectively in the event of an allergic reaction. We review emergency plans, access to life-saving interventions, coordination with local medical services, and staff readiness protocols. Partners that meet this standard demonstrate that they are not only focused on prevention but also fully prepared to act when seconds count.